- Where is Team Concept located?
Team Concept Enterprises, Inc. is located at 1605 Hollenbeck Avenue, Sunnyvale, CA 94087.
Map of our location here >>
- What are your store hours?
Monday - Thursday (9:00am - 6:00pm)
Friday (9:00am - 5:00pm)
Saturday (10:00am - 4:00pm)
Sunday (Closed)
- What services do you provide? See
the "About Us" page.
- How do I get a catalog? See the
"Request Catalog"
page.
- Do you provide silk-screening and embroidery
services? Yes we do! We offer a full range of Embroidery
and Silk Screening services. To customize your order, just
provide us with a digital image/logo of your company or
team for branding.
Don't have a logo, picture or image??? Let our skilled group
of designers design a logo or look and feel for you. In
addition we also have a Corporate/Outerwear shop. Refer
to Corporate and Outwear Link.
- Can you put custom logos on swimsuits?
Yes. We can either embroider, or apply a transfer to customize
your team swimsuits. Prices depend on number of colors in
the logo and artwork involved.
- How do I track my order? When your
order ships, you will receive an email stating that your
order has shipped. If the order has shipped by UPS or Federal
Express, you will receive a link for tracking your package.
- How long will it take for my order
to arrive? Below are estimated shipping times for orders
placed on teamconcept.com. Orders received by 8:00 a.m.
(PST) will be shipped the same day.
- Regular Shipping: 5-8 business days
- Express Shipping: 2-3 business days
- What is the turnaround time on swimsuit
orders? If we have the suits in stock in our on-site
warehouse, we can ship the same day. Custom logos require
additional time of 5-10 working days plus shipping. If items
have to be special ordered from one of our manufacturers
please add roughly 3-4 days to the above time lengths. If
you have a special event, and require the job be rushed
we will do everything we can to meet your deadline. Additional
freight charges may apply, but let us know when you need
them, and we'll do everything in our power to get them there
- What's the turn around time on Parkas?
Customized Parkas normally take 6-8 weeks for Delivery.
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- How do I contact customer service?
Your complete satisfaction is our primary concern. If you've
got questions, we're here to help. Go to our "Contact
Us" page and either send us an email, write, fax
or call us at 1.800.437.TEAM (8326).
- What is your return policy? Our
return policy is simple: if you are dissatisfied with your
purchase for any reason, just send it back and we'll issue
you a prompt exchange or refund as you request. It's what
we call risk-free online shopping. For questions or additional
information, email our returns department at returns@teamconcept.com.
- Do you give Team Discounts? Yes
we do! Our team discounts vary based on the quantity of
the order.
- Do you honor Speedo and TYR Merchandising
contracts? Yes we do! Please click the Speedo or TYR
Merchandising Contract Link to find out more information
about our programs.
- Does Team Concept get involved in
onsite meets, tournaments or races? Yes! Over the last
30 years, Team Concept has attended many Club, High School
and University meets and tournaments, as well as many local
Bay Area Triathlons. Whatever the event may be, please call
us at 1.800.437.TEAM (8326) for further details on our remote
vending unit and availability.
- Do you carry training items? Yes
we do! Team Concept carries aquatic, triathlon and general
sports training items. Please see the online stores or call
one of our knowledgeable sales staff at 1.800.437.TEAM (8326)
for more information.
- How should I care for my swimsuit?
After use, simply rinse your suit in fresh, cold water and
hang to dry. Our swimwear is built to last; to maximize
the lifespan of the fabric, keep your suit out of direct
sunlight while drying.
- How do I know what sizes to order
my team? Team Concept is happy to set up a sizing day
for local customers. We come to your pool, and bring suits
in the same style and assist team members in finding the
correct size. This works particularly well for high schools,
and summer league cabana teams. For our non-local teams,
we are happy to ship a "size run" for team members
to try on in assisting them in finding the right size.
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